Resource Management

With the sustained emphasis on cost reduction and productivity improvement, every organization needs to maximize the way it uses its resources – from people to equipment. NEC IT Solutions leverages the integration of applications and the use of intelligent RFID technology to quickly and efficiently locate and coordinate resources, improving productivity, transforming customer service and reducing costs.

While RFID tags are playing a key role in securing equipment, by integrating this information with demand for resources, organizations can transform utilization. For example, with real-time visibility of expensive and in demand equipment, hospitals can ensure devices are deployed rapidly to the areas of most significant need.

Extending the model outside a single building to a field-based workforce, an organization can overlay technologies to improve staff utilization. Combining mapping information with staff availability through presence, GPS-based tracking and a database of staff expertise, a call handling agent can enable faster deployment of the right resources to an incident. This can also be applied to commercial contact centre, where with real-time insight, the agent can inform the customer immediately as to the status of their enquiry, negating the need for costly and time consuming calls as well as enhancing the customer experience.

The key is to integrate the right technologies to meet each specific operational need – such as the use of messaging to a mobile device rather than the use of pagers to co-ordinate an emergency team of hospital consultants. With greater intelligence within the control room, the alert will only be sent out to those doctors already in the vicinity, have the appropriate skills and available; there is no need for the doctors to find a phone to respond, and the team can be assembled far more quickly – improving the patient outcome.